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Who can make this request? | Anyone |
Documentation to be submitted |
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Where can I request this? | Municipal Consumer Information Office (Oficina Municipal de Información al Consumidor, OMIC) Plaza del Olivar, 4 (ground floor) Palma |
Procedure duration | This procedure has a duration of 2 months |
Legislation |
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Who processes the request? | Municipal Consumer Information Office |
Ways to start procedure | Upon request of the party |
Requirements | The request to initiate a complaints process can be carried out by an individual or legal entity (the latter must be a non-profit organization, NGO) who is the final consumer of the product or service. One of the parties involved in the commercial relationship which is the cause of the complaint must be a resident of or have a business in Palma (either the citizen affected or the business which has provided the product or service) in order for the Municipal Consumer Information Office (OMIC) to be able to investigate the complaint and refer it to the appropriate organization. |
Decision-making organization | Municipal Consumer Information Office |
Administrative silence | Does not apply |
End of administrative recourse | The resolution does not end to the proceedings |
Ajuntament de Palma
Square
de Santa Eulàlia
9.
07001
Palma
(Illes Balears)
Telephone: 010 / 971225900 / 630308226
Email: ajuntament@palma.cat