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Complaints related to consumer issues - Municipal Consumer Information Office (Oficina Municipal de Información al Consumidor, OMIC)

Who can make this request? Anyone
Documentation to be submitted
  • Complaints form, dispute or claim (duly completed);
  • Supporting documentation recording the commercial relationship (estimate, receipt, invoice, etc.).
Where can I request this? Municipal Consumer Information Office
(Oficina Municipal de Información al Consumidor, OMIC)
Plaza del Olivar, s/n (ground floor) Palma
Procedure duration This procedure has a duration of 2 months
Legislation
  • General Law 26/1984 (19 July) for the Defence of Consumers and Users.
  • Ley 7/2014, de 23 de julio, de protección de las personas consumidoras y usuarias de las Islas Baleares (BOIB núm. 103, de 31 de julio de 2014)
  • Other specific regulations may apply according to the case.
Who processes the request?

Municipal Consumer Information Office
(Oficina Municipal de Información al Consumidor)
Plaza del Olivar, 4

Tel: 971 72 46 50
Fax: 971 72 02 70
E-mail: omic@sf.a-palma.es
Website: http://omic.palmademallorca.es

Ways to start procedure Upon request of the party
Requirements The request to initiate a complaints process can be carried out by an individual or legal entity (the latter must be a non-profit organization, NGO, etc.) who is the final consumer of the product or service. One of the parties involved in the commercial relationship which is the cause of the complaint must be a resident of or have a business in Palma (either the citizen affected or the business which has provided the product or service) in order for the Municipal Consumer Information Office (OMIC) to be able to deal with the complaint.
Decision-making organization

Municipal Consumer Information Office
(Oficina Municipal de Información al Consumidor)
Plaza del Olivar, 4

Tel: 971 72 46 50
Fax: 971 72 02 70
E-mail: omic@sf.a-palma.es
Website: http://omic.palmademallorca.es

Administrative silence Does not apply
End of administrative recourse The resolution does not end to the proceedings
More information

I would like to make a complaint about a purchase I made in Palma, but I live in a different municipality. Can I still apply to the Municipal Consumer Information Office (OMIC) in Palma? Yes. The OMIC can deal with the complaint as long as one of the parties involved in the commercial relationship is a resident of or has their business in Palma.

 

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3 of November, 2014

Ajuntament de Palma
Square de Santa Eulàlia 9. 07001 Palma (Illes Balears)
Telephone: 010 / 971225900 / 630308226
Email: ajuntament@palma.cat